The GMB Food Online Store understands your concerns about online security. Your payment and personal information is always safe.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 626-741-5123 or via email or our contact page.
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At GMB Food we recognize our obligation to keep information about you confidential and secure, and are committed to protecting your privacy. We want you to understand what information we collect and how we use it. We give you control over the privacy of your credit card information, name, address, e-mail and any other information you provide to us. We offer the industry standard security measures available through your browser called SSL (secure socket layer) encryption. We also promise that your name and any information you provide to GMB Food will not be sold, exchanged, or released to any other organization or person(s) without your permission. If at any time you would like to make a purchase, but would rather give your credit card information to a representative over the telephone, you may do so by calling 626-741-5123.
The information you provided will be stored in a secured database; credit card information is encrypted and only processed once during the transaction. We do not store credit card numbers. GMB Food has no desire or intent to invade your privacy while using the www.GMBFood.com site and we will only use your personal information if deemed necessary.
For more information about GMB Food’s privacy policy or to inaccurate or questionable charges, contact us at care@gmbfood.com and put “privacy” as a title. We will not answer privacy / legal questions via the phone.​

Our goal is to make sure you are completely satisfied with the items you order and your experience with GMBFOOD.com. Depending on the reason for the return and the condition of the product, there may be several options available to you.

⦁    If you would like to return an unopened product for any reason, we can either issue a refund to your method of payment, or we can apply an in-store credit to your account that you can use towards a future purchase. The refund issued or in-store credit applied is for the price of the product only and does not include any shipping fees charged for delivery.
⦁    If you would like to return a product that you’ve opened, we can apply an in-store credit to your account that you can use towards a future purchase. The in-store credit applied is for the price of the product only and does not include any shipping fees charged for delivery.
⦁    If a product you receive is damaged during shipment, arrives after its expiration date, or is not what you ordered, we can send a replacement right away.
⦁    If the item you’d like to return was ordered more than six months ago, or if the item was purchased using in-store credit as part of a previous exchange, we cannot accept the return or issue a refund for any reason.

To begin processing any type of return, please contact our Customer Service team and provide your name, the order number, and the reason for returning the product.

When returning an item, we highly recommend using a shipping method that provides step-by-step tracking information to help ensure its safe arrival. We apologize, but we are not responsible for the amount of time it takes for an item to be returned to our facility, or if the item is lost or damaged during the return process.

Once we have received the product and the return has been processed by our warehouse, we can issue the refund or award the in-store credit to your account.

Domestic Customers
We provide return shipping labels for products that were shipped incorrectly (i.e., wrong item delivered), defective or damaged items, products that arrive after the expiration date, or any item that caused an adverse reaction (e.g., vomiting or severe headaches). Sorry, but we cannot issue return labels for issues with taste or lack of results from a product, and the customer is responsible for the cost of shipping when returning these items.
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To request a return shipping label, or for more information about our Returns Policy, please contact our Customer Service department anytime; 24 hours a day, 7 days a week.